FAQ & troubleshooting
General
Section titled “General”How is a Task Hub different from a Jira board?
Section titled “How is a Task Hub different from a Jira board?”Jira boards come with the space type and are limited to one per space in most team-managed and business spaces. You can create any number of Task Hubs in any space type, scope them across spaces, and switch each one between Board, List, Calendar, Timeline and Summary. Task Hubs don’t change your Jira boards.
Does Task Hub work with Jira Service Management?
Section titled “Does Task Hub work with Jira Service Management?”Yes. Task Hubs work in JSM spaces, and you can group and color requests by request type.
Does Task Hub work in team-managed spaces?
Section titled “Does Task Hub work in team-managed spaces?”Yes. It works in both company-managed and team-managed spaces.
Who can create Task Hubs?
Section titled “Who can create Task Hubs?”Jira admins and space admins. They can then make others Administrators of a specific Task Hub. See Access & roles.
Troubleshooting
Section titled “Troubleshooting”I don’t see Task Hub in my space sidebar
Section titled “I don’t see Task Hub in my space sidebar”- Check the space’s Apps menu. Some layouts put app pages there.
- Ask your Jira admin to confirm that Task Hub is installed and enabled in Settings › Apps › Manage apps.
A Task Hub shows “Task Hub Not Found”
Section titled “A Task Hub shows “Task Hub Not Found””It was deleted, or it’s private and you’re not a member. Ask a Task Hub administrator to add you.
Some work items are missing
Section titled “Some work items are missing”- Check the filters and quick filters in the toolbar, and clear them.
- Check the Task Hub’s scope JQL.
- On the Board, check for statuses in Unmapped. Those work items are hidden. See Columns.
- You only see work items you have permission to browse in Jira.
I can’t drag a card to a column
Section titled “I can’t drag a card to a column”Your workflow might not have a transition from the card’s current status to any status in that column, or you might not have permission to transition it. Try the same move in Jira to confirm.
“Quick filter could not be applied”
Section titled ““Quick filter could not be applied””The quick filter’s JQL is invalid for some of the spaces in scope, for example because it uses a custom field that only exists in one space. Ask an admin to fix it in Configure › Quick Filters.
My column widths or calendar date reset
Section titled “My column widths or calendar date reset”These preferences are saved in your browser. They reset if you clear site data, use a private window or switch browsers.
The Summary is slow on a very large Task Hub
Section titled “The Summary is slow on a very large Task Hub”Summary charts are calculated from every work item in scope. Narrow the scope JQL, for example by excluding items resolved long ago, to speed it up:
resolution = EMPTY OR resolved >= -90d