Support
Before you contact us
Most questions are answered in the docs:
- Getting started: install and create your first Task Hub
- FAQ & troubleshooting: common problems and fixes
- Release notes: what changed recently
Open a support request
Use our support portal for questions, bug reports, feature requests and licensing questions. You can follow your request there and reply by email.
To help us fix things quickly, please include:
- Your Jira site URL (for example
your-company.atlassian.net) - The Task Hub and view you were using (Board, List, Calendar, Timeline or Summary)
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you can
- Any error message shown in the app
We never need your password or API token. Task Hub runs inside your Atlassian site, so we can’t see your data, even when we’re helping you. Please don’t send sensitive work item contents unless they’re needed.
Other contacts
| Topic | Contact |
|---|---|
| Security vulnerabilities | security@c4ftech.com. See the security policy |
| Privacy and data requests | privacy@c4ftech.com |
| Purchasing, quotes, licenses | Through the Atlassian Marketplace or your Atlassian Solution Partner |
Support scope
We support the current Cloud version of Task Hub on every Jira Cloud plan. The Data Center version receives critical fixes only. See Migrate from Data Center.